What is Leaking from your Car

Small puddles of mysterious liquid appearing under your car, truck, or SUV? It might just be water that’s condensed out of the air onto your air conditioning system. It might just be that stray puppy that’s

Is your car summer ready?

Summer is here, and that means beach trips, air conditioning, and hot, hot engines! The last thing you want is to have a breakdown and be stuck on the side of the road in the heat.

Customer Satisfaction

Can increasing your customer satisfaction reduce your expenses? Yes! It may not be immediately apparent how it will, and it won’t happen instantly, but savvy businessmen know that happy customers pay dividends in any number of

Using CRM to improve the car buying journey

Car dealerships are famous (or infamous) for using some of the most outrageous advertising in the world to get people’s attention. Searchlights, flags, huge inflatable figures, monkeys in the trunk, throwing concrete blocks through windshields —

Do's and Don'ts for CRM Implementation

So you’ve decided to implement a customer relationship management system (CRM) for your dealership, but where do you begin? Incorporating new techniques can be intimidating but extremely rewarding once established. In most cases, you will look

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